Arrive for coffee, confetti and to settle in, for a 9.30am start!

What Even is Family Law?

• The main areas of family law– from parenting arrangements and property matters to child support, spousal maintenance, divorce, and everything in between.
• How families navigate these changes– an overview of the different ways matters can be resolved, including lawyer-based negotiation, mediation, collaborative practice, and the court process.
• How a family lawyer can guide the journey– how lawyers support clients as they move through separation and toward building their new life.

Presented by Clarissa Rayward

Morning tea: Coffee top ups, fruit, pastries, and chats!

Part 1: The Role of a Family Law Admin Assistant

We’ll break down the key responsibilities of an admin assistant in a family law firm, with tips on how to do each task exceptionally well:

• Utilising AI- An overview of the various technology tools available and how best to use them.
• Managing Phones and Emails– Building client trust through clear, professional communication.
• Diary Management– Staying ahead of deadlines and appointments.
• Disclosure & Indexing– Organising documents for efficiency and accuracy.
• Ethical Responsibilities– Understanding confidentiality and professional boundaries.
• Avoiding Common Pitfalls– What to watch out for and how to stay on track.
• Helpful Terms & Phrases– A quick glossary to get you fluent in family law admin.

 Part 2: Understanding Tricky Clients

Family law can be emotional and complex– and that means admin staff are often on the front line with clients who are stressed, upset, or frustrated. In this interactive part of the session, we’ll:

• Role play real-life scenarios involving challenging client interactions.
• Share practical strategies for managing difficult conversations with empathy and professionalism.
• Learn how to support your legal team while maintaining healthy boundaries.

Lunch time: Let’s take a break and picnic in the sunshine!

Managing it All – Your Boss, Your Team, The Client, and You!

Balancing the demands of your boss, your team, your clients, and yourself can feel overwhelming at times. This session is all about practical strategies and mindset tips to help you manage it all with confidence and clarity. We’ll cover:

• Your Boss– understanding expectations, managing requests, and communicating effectively.
• Your Team– collaborating smoothly, sharing knowledge, and supporting each other in a fast-paced environment.
• The Client– delivering exceptional service, navigating sensitive situations, and staying professional under pressure.
• You– prioritising your own wellbeing, setting boundaries, and maintaining resilience so you can thrive in your role.

Presented by Clarissa Rayward

Afternoon tea: Coffee, tea and snacks!

Panel Discussion (Q&A) 

Join our interactive panel discussion to hear from experienced professionals, gain practical insights, and get answers to all of your burning questions. Come ready to learn, share, and be inspired!

Panellists to be confirmed shortly!

Home time! Grab your gifts bags and say your goodbyes.